Registration & My Account
Q: Do I have to register to shop at vastrabazaar.com?
A: Yes, registration is required. We do not offer guest checkout. You can also log in using your Google or Facebook account to shop at vastrabazaar.com.
Q: How do I register?
A: Simply click on the Register link on our website. Once your registration is complete, you will be able to shop with us, receive updates, and enjoy exclusive offers.
Q: Do I need to disclose my email and phone number for registration?
A: Yes, providing your email ID and phone number is important to ensure smooth order processing and secure transactions. Your information will always remain safe with us.
Q: Is my personal information secure?
A: Absolutely. Your privacy is our top priority. Please refer to our Privacy Policy for more details.
Q: Are there any charges for registration?
A: No, registration on vastrabazaar.com is completely free.
Q: Will my registration expire?
A: No, once registered, your account will remain active.
Q: How do I reset my password?
A: Click on the Forgot Password option on the login page. A password reset link will be sent to your registered email address.
Q: Can I update my personal details?
A: Yes, you can edit your personal information anytime in the My Account section.
Delivery
Q: What if I am not available at the time of delivery?
A: Our courier partners will usually contact you to confirm availability. If delivery fails, it can be re-dispatched after receiving your instructions.
Q: Can I change my shipping address after placing an order?
A: Yes, you can update your shipping address before the order is shipped. Please contact our Customer Support immediately for assistance.
Q: Do you deliver to multiple addresses in one order?
A: No, currently each order can only be shipped to one address. For multiple addresses, please place separate orders.
Q: How can I track my order?
A: Once your order is dispatched, you will receive an email with the courier details. You can track your order status using the provided tracking number.
Q: How long does delivery take?
A: Orders are usually delivered within 5-7 business days. Delivery time may vary depending on your location.
Q: What should I do if I receive the wrong item?
A: If you receive an incorrect product, kindly contact our Customer Support within 24 hours of delivery for a quick resolution.
Orders & Payments
Q: How can I make a payment?
A: We accept all major payment methods including Debit Cards, Credit Cards, Net Banking, UPI, Wallets, and Cash on Delivery (COD) for orders within India
Q: Is online payment secure?
A: Yes, all transactions are processed through secure and trusted payment gateways. We do not store your card details.
Q: What happens if a product is out of stock after I place an order?
A: In such cases, we will notify you immediately and issue a full refund to your original payment method.
Q: Can I order multiple quantities of the same product?
A: Yes, there is no restriction on the quantity you can order.
Q: Can I cancel an order?
A: Yes, you can cancel your order fully or partially within 24 hours of placing it. Please reach out to Customer Support for assistance.
Q: What if I receive a damaged product?
A: If the product is damaged or tampered with, please do not accept the package and return it to the delivery person. Contact our Customer Support immediately for a replacement or refund.
Returns & Exchange
Q: What is your return policy?
A: Please refer to our Returns & Exchange Policy page for detailed information. Generally, items can be returned/exchanged within 7 days of delivery if they are unused, unworn, and in original packaging with tags intact.
Q: How do I initiate a return?
A: You can request a return through the My Account section or contact Customer Support.
Q: Are there products that cannot be returned?
A: Yes, items on clearance sale, customized orders, or hygiene-sensitive products may not be eligible for returns.
General FAQs
Q: Do you ship internationally?
A: Currently, we deliver only within India. International shipping will be introduced soon.
Q: Will I receive updates on new collections?
A: Yes, registered customers receive regular email updates and exclusive offers.
Q: Can I place an order by phone or WhatsApp?
A: At the moment, all orders must be placed directly through our website.
